WNHQ Privacy Policy

1. Introduction

WNHQ is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that goes double when real money and personal information are involved. This Policy is our commitment to you: a clear, honest explanation of how your data is handled from the moment you visit wnhq.net.

This Policy applies to all personal data collected through the WNHQ website, mobile application, customer support channels, and any other services we provide. It should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

By registering an account or continuing to use the WNHQ platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to close your account.

2. Personal Data We Collect

WNHQ collects only the personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are at least 21 years of age);
• Nationality and country of residence;
• Email address and mobile phone number;
• Residential address (barangay, city/municipality, province).

2.2 Identity Verification (KYC) Documents

• Copies of government-issued identification (e.g., Philippine passport, SSS ID, UMID, PhilSys National ID, driver's license, or PRC ID);
• Proof of address documents where required;
• Selfie or liveness verification images where required for KYC completion.

2.3 Financial Information

• GCash or PayMaya mobile wallet number (registered name only — we do not store PINs or full wallet credentials);
• Bank account name and account number for BPI, BDO, or Metrobank withdrawals;
• Transaction history, including deposit amounts, withdrawal requests, and bonus credits, all denominated in Philippine Peso (₱).

2.4 Gaming Activity Data

• Game session logs, including games played, bet amounts, win/loss records, and session duration;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookies and similar tracking technologies (see Section 7);
• Login timestamps and session activity logs.

2.6 Communications Data

• Records of your communications with WNHQ customer support, including chat transcripts and email correspondence;
• Survey responses and feedback you voluntarily provide.

3. How We Collect Your Data

WNHQ collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically — through cookies, web beacons, and server logs when you access and interact with the WNHQ platform;
• From third-party service providers — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, and fraud prevention partners, who may share data with us in connection with your use of their services on our platform;
• From regulatory authorities — PAGCOR or other competent Philippine authorities may share information with us in connection with regulatory compliance or investigations.

4. How We Use Your Personal Data

WNHQ uses the personal data we collect for the following purposes:

WNHQ will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, WNHQ processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform our contract with you (i.e., to operate your account, process transactions, and provide gaming services);
• Legal obligation — processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act (RA 9160), and the Data Privacy Act (RA 10173);
• Legitimate interests — processing is necessary for WNHQ's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights;
• Consent — for marketing communications and certain non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

6. Sharing Your Personal Data

WNHQ may share your personal data with the following categories of recipients:

• Payment processors — GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations;
• Identity verification providers — third-party KYC service providers who assist us in verifying your identity and age in compliance with PAGCOR requirements;
• Fraud prevention and AML partners — service providers who assist WNHQ in detecting and preventing fraudulent activity and money laundering, as required under RA 9160;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory directive;
• IT and platform service providers — cloud hosting, data analytics, and customer support technology providers who process data on our behalf under strict data processing agreements;
• Professional advisers — lawyers, auditors, and accountants where necessary for legal compliance or dispute resolution.

All third parties with whom WNHQ shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and WNHQ's data security standards.

7. Cookies & Tracking Technologies

WNHQ uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit our website. We use the following types of cookies:

• Strictly necessary cookies — essential for the platform to function, including session management and security. These cannot be disabled;
• Functional cookies — remember your preferences (such as language settings and responsible gaming tool configurations) to improve your experience;
• Analytics cookies — help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymized where possible;
• Marketing cookies — used to deliver relevant promotional content to you, subject to your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the WNHQ platform. For marketing cookies, you may withdraw your consent at any time through your account settings.

8. Data Retention

WNHQ retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account and KYC data — retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AML regulatory requirements;
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction, as required under Philippine financial regulations;
• Gaming activity logs — retained for three (3) years from the date of the activity;
• Customer support communications — retained for two (2) years from the date of the last communication;
• Marketing consent records — retained for the duration of your consent and for one (1) year after withdrawal of consent.

When personal data is no longer required, WNHQ will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

WNHQ implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the WNHQ platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of our platform infrastructure;
• Multi-factor authentication requirements for account access and administrative systems;
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC notification requirements.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by WNHQ:

• Right to be informed — you have the right to know what personal data WNHQ collects about you and how it is used, as set out in this Policy;
• Right of access — you may request a copy of the personal data WNHQ holds about you;
• Right to rectification — you may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the WNHQ Data Protection Officer (DPO) using the contact details in Section 14. We will respond to all verified requests within fifteen (15) business days, as required under the Data Privacy Act.

11. Children's Privacy and the 21+ Rule

The WNHQ platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing casino-style online gaming. WNHQ does not knowingly collect personal data from individuals under the age of 21.

If WNHQ discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, forfeit any balances, and securely delete the personal data in question. If you believe a minor has registered on the WNHQ platform, please contact our support team immediately.

12. Third-Party Links and Services

The WNHQ platform may contain references to third-party payment services (such as GCash and PayMaya) whose own privacy policies govern the handling of your data when you interact with those services directly. WNHQ is not responsible for the privacy practices of third-party service providers and encourages you to review their respective privacy policies.

WNHQ does not include external links to unrelated third-party websites on our platform. Any links present on the platform are limited to WNHQ's own internal pages and registered payment partner interfaces necessary for transaction processing.

13. Changes to This Privacy Policy

WNHQ reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this Policy. Your continued use of the WNHQ platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the WNHQ Data Protection Officer (DPO):

Data Protection Officer, WNHQ
Email: [email protected]
General Support: [email protected]
Platform: wnhq.net
Response Time: Within 15 business days of receipt

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights under RA 10173 have not been respected. The NPC is the competent supervisory authority for data protection matters in the Philippines.

For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page or contact support directly.